Dominator Pro 72 Inch Basketball Hoop

Shipping, Delivery & Damage Claims

Please inspect your shipment carefully at the time of delivery. Your shipment is insured, and damage or loss is rare. However, it can happen. In order to file an insurance claim, any damage or missing items must be documented at the time of delivery.

Before the shipment is unloaded, take clear photos from several angles. Then, after unloading, take additional photos in good lighting. These photos provide important documentation if a damage or loss claim becomes necessary.

Damage Claims

If the shipment, packaging, pallet, or any item appears damaged, dented, crushed, torn, or otherwise questionable, take plenty of photos before the shipment is unloaded from the truck. After unloading, take additional overall and close-up photos in better lighting.

Ask the driver to document all visible damage on the delivery paperwork, Bill of Lading (BOL), or electronic delivery app. The damage must be documented before you sign for and accept the delivery.

Your signature indicates that you accepted the shipment in its delivered condition. Therefore, do not sign the delivery paperwork or electronic delivery confirmation until you have inspected the shipment and documented any visible damage.

If there are no photos taken at the time of delivery and the damage is not documented on the delivery paperwork or app before you sign, an insurance damage claim cannot be filed. In that case, the customer will be responsible for purchasing any replacement items that are needed.

However, when you have delivery photos and the damage has been properly documented before accepting the shipment, a claim can be filed and the damaged item can be replaced at no cost to the customer.

Lost or Missing Item Claims

A shipment may appear to be in perfect condition while an item is still missing. Therefore, take photos of every shipment at the time of delivery, even when everything appears to be fine.

Take photos from several angles before the shipment is unloaded. After unloading, take additional photos in good lighting. These images help establish exactly what was present when the shipment arrived.

The shipper will have photographed the shipment before it was loaded for transportation. If an item is missing, those photographs can be compared with your delivery photos to document the loss and support an insurance claim.

If there are no photos taken at the time of delivery, an insurance claim cannot be filed for a lost or missing item. In that case, the customer will be responsible for purchasing any replacement items that are needed.

However, when your delivery photos show that an item was missing when the shipment arrived, the photographs can be compared with the shipper’s documentation to support the claim. Once the loss is properly documented, the missing item can be replaced at no cost to the customer.

Before You Sign for Your Shipment

• Inspect the shipment for visible damage or missing items.
• Photograph the shipment from several angles before unloading.
• Photograph it again after unloading in good lighting.
• Document any damage or loss on the delivery paperwork, BOL, or delivery app.
• Do not sign until any visible damage or loss has been documented.
• Keep your photos in case an insurance claim needs to be filed.

Taking a few photos at the time of delivery can make all the difference. Proper documentation protects you and provides the information required to file an insurance claim if your shipment arrives damaged or incomplete.